Chat is just the front door
Set up this afternoon. Fixing customer problems tonight. For a fraction of the cost of a call.
Syntalyze helps customers choose what to buy and fixes their problems in the chat, step by step on their own model. When something needs doing, it does it: books the repair, changes the order or updates the account wherever your systems have an API, set up in a no-code editor. Where they don't, the request is logged, sent to your team or contractor, and chased until it's closed. Either way, no call to your team.
Less than 2.5p an answer and 10p a resolution, worked out per conversation on a monthly plan's full allowance. Start this afternoon from £99 a month: no developer, no sales call, no six-month project.
One platform
Six parts, one customer record.
The chat your customers see is one part of it. Behind it, the same record drives the journeys, the agent desktop, the work sent to your contractors, the day's operations and the analysis of all of it. Start with the first and switch the rest on when you are ready.
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01 Knowledge
Answers customers can act on.
- A 24-hour advisor on your site, answering from your own pages and documents
- Fixes step by step on the customer’s own model, so a reset or a setting never becomes a visit
- Articles drafted for you, in your customers’ languages
Every plan More
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02 Automation
Requests taken through to done.
- Any transaction handled in the chat, such as a change of address, a payment or a repair, built without code
- Knows who it is talking to, and reads and updates your systems as it goes
- Messages sent before the question, set off by a change in the record
Professional and Enterprise More
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03 Agent desktop
One screen for your agents.
- The customer, their history, open cases and every conversation in one view
- The same guidance and the same journeys the chat uses
- On its own, or inside the desktop your agents already use, signed in from it
Professional · inside your own desktop on Enterprise More
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04 Field and suppliers
Work outside the building, on your process.
- Contractors and engineers work your steps on a portal you give them
- Each job’s status lands in the customer record as it happens
- One scorecard: on time, fixed first time, satisfaction
Professional and Enterprise More
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05 Operations
The day, run from one place.
- A live wallboard: queues, waits, service level and who is available
- Forecasts, staffing plans and adherence for every team
- Alerts the hour a problem spikes, and statutory deadlines on a dashboard
Wallboard and alerts on Professional · forecasting and staffing on Enterprise More
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06 Analysis
What to fix next, in order of cost.
- Every journey drawn, with where money is lost and customers leave
- People and ML agents scored side by side, to one standard
- Service gaps found for you, each with a recommended fix
Professional and Enterprise · top questions and unanswered questions on every plan More
Knowledge · every plan
Helps them buy. Fixes it in the chat.
A customer who is choosing gets the products that fit what they need, compared on the specifications you hold, with a link to buy. A customer with a problem gets the fix in the chat: a reset, a filter or a setting, step by step on their own model, instead of an engineer visit, a return or a call. When the fix does not work, the repair is raised in the same chat, with everything already tried written down.
Not a chatbot
Every answer ends with the next step.
A generic chatbot answers and stops. Syntalyze follows each answer with the actions that finish the job: book the repair, read the full guide, check the account, talk to a person. The customer picks one and the chat does it. That is the difference between an answer and a resolution.
Live this afternoon.
- Paste your website address. Syntalyze reads your pages and your PDFs.
- Upload your product catalogue or store locations as a CSV spreadsheet, your returns policy as a Word document, or product brochures as PDFs.
- Paste a short snippet onto any page, and a state-of-the-art chatbot is live on it, in your colours.
- Ask Syntalyze a question. Then watch the topics your customers raise, and write what is missing.
Automation · Professional
Answers are the easy half. This finishes the job.
Any transaction your customers need, such as a change of address, a bill query or tracking a repair, handled in the chat from start to finish. You build each one by describing it. No code.
Built by the person who owns the process, not by IT.
Say what you want to capture, which system to update and who picks it up if it cannot finish. Review the draft, publish, and the chat can do it. Change it on Tuesday, live by Tuesday lunchtime.
Connects to your systems through standard APIs. Until then, Syntalyze raises a case to the right team with everything already gathered.
Automation · Professional
Messages that arrive before the question.
Most calls are customers chasing something you already know. Let a change in their record send the message for you.
Analysis · Professional
See where the money goes.
Every conversation is sorted into a journey, and every journey shows where it ended: resolved, repaired, returned, or lost. Put cost and satisfaction next to each one and the list of what to fix writes itself, in order of what it is costing you.
- Which products come back, and the instruction that caused it
- Where customers give up, and the step they gave up on
- What each contact costs, by channel, team and product
- A spike in cancellations or returns raises an alert the same hour
- Gaps in your service found for you, each with a recommended fix
Analysis · Professional
People and ML, held to one standard.
Your customers do not care whether a good answer came from a person or a model, and neither do we. Every conversation is scored the same way, whoever handled it: what the customer needed, and whether they got it the right way. The ML agent sits on the same chart as your team, not in a contest with it.
- Compliance: the right terms read out at the right moment, nothing asked for that should not be
- Handling time and satisfaction per agent and per journey
- Rolled up by team, with the ML chatbot shown as one more agent on the same chart
Field and suppliers · Professional
Out of the building. Never out of your hands.
Most of the service journey ends with a courier, an engineer or a repair centre you do not employ. The moment a job leaves, the old stack loses the quality, the status and the customer. Not here.
Control
Your process, not theirs
Suppliers work the same steps, forms and rules as your own team, on a portal you give them. No system access, no skipped checks, no closing a job without the evidence.
Quality
Measured by you
Every contractor and every engineer on one scorecard: on time, fixed first time, rescheduled, satisfaction from your own survey. The numbers you negotiate with, from your data rather than their report.
Visibility
The customer never has to ask
Each status lands in the customer record as it happens, so "where is my repair" is answered in the chat, a message goes out before the question, and every change is kept with who made it and when.
Trust
Ready for your security review.
Your data stays in your region
We deploy at AWS in your region: London for the UK, Cape Town for South Africa, and the region in your country, or the nearest one, anywhere else.
Never used to train AI
Nothing you or your customers send is used to train AI models.
Encrypted twice
AES-256 at rest, and conversations and customer records encrypted again, field by field.
Accessible
The chat widget meets WCAG 2.2 AA.
Read the buyer's pack: security, hosting, accessibility, the DPA and a DPIA, ready before you ask.
Industries
Built for the questions your customers ask.
Housing and landlords
Repairs reported, timed and traceable, with the tenant known at the first message.
Local councils
Every service through one front door, in the languages residents speak.
Telecoms and MVNOs
Device and account problems solved in chat, not in the queue.
Retail and e-commerce
Help them choose, then help them use it. Fewer returns, more repeat orders.
Manufacturers and OEMs
From choosing a model to tracking the repair: every request served and followed through.
Pricing
Pick a plan. Change it whenever you like.
Nothing is charged per conversation, so a plan works out at as little as 2.5p a conversation. Elsewhere you pay per outcome, per conversation or in credits, and several AI agents do not publish a price at all. See how we compare.
Starter
Answers from your own content.
£99 / month
Billed monthly, excl. local taxes
- 1,500 conversations a month
- 6.6p a conversation at the full allowance
- Re-read your site or add documents 10 times a month
Intermediate
The most conversations for the money.
£249 / month
Billed monthly, excl. local taxes
- 10,000 conversations a month
- 2.5p a conversation at the full allowance
- Re-read your site or add documents 50 times a month
Professional
Fewer conversations, because each one can finish the job.
£499 / month
Billed monthly, excl. local taxes
- 5,000 conversations a month
- 10p a conversation at the full allowance
- Re-read your site or add documents 100 times a month
Enterprise
No caps, plus a managed service.
Contact us
Invoiced monthly
- Unlimited conversations
- Unlimited re-reads and documents
A 14-day free trial comes with your first subscription on any self-serve plan. A card is taken at checkout and nothing is charged until the trial ends. Change or cancel from Settings at any time. Local taxes are added at checkout for your location.
Live before the end of the day.
Paste your website address, let it read your pages, and publish the assistant on a test page today. Fourteen days free on any self-serve plan.