Guides
Practical guides for the people who run customer service.
What the rules ask of you, and how to set things up. Written for housing, councils, telecoms and retail.
Housing
Awaab's Law timescales: what social landlords must do, and by when
The 24-hour and 10, 3 and 5 working day clocks, the hazards phase 2 adds from 30 November 2026, and what to keep on record.
Retail
Add an AI shopping assistant to your Shopify store
Four steps in theme.liquid, with no app to install.
Live before the end of the day.
Paste your website address, let it read your pages, and publish the assistant on a test page today. Fourteen days free on any self-serve plan.