Syntalyze

Local councils

Every service, one front door, every language.

Residents ask about bins, council tax, parking, housing, benefits and planning in the same breath. Syntalyze answers from your own published pages and policies, in the resident’s language, and hands to the right team with the contact already summarised when it must.

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Content

Trained on what you already publish

Point it at your website and it reads every service page. Where there is no grounded answer it says so and routes onward, rather than guessing at a policy. Questions it could not answer arrive as named, counted demand, so the content team writes what residents are actually asking.

Language

In the resident’s language

Content is localised at step level and retrieved in the language the resident writes in, not machine-translated on the way out. The name of a form or a button stays exactly as they will see it on your site.

Housing stock

The same statutory clocks

Council housing carries the same repair duties as a housing association. The compliance panel classifies open cases and shows the working-day deadlines, and tenants are identified from a reference and a surname at the first message.

What residents get

From "where is my bin" to a closed case.

My bin wasn't collected The address found on the collection rounds, the bin day read back, and the missed bin passed to the waste team.
How do I stop damp in my bedroom? Practical steps from your own guidance, then the next step offered: book the repair, or read the full guide.
There's water coming through my ceiling Tenant identified, emergency logged against the property, clock started, team notified.

Journeys

Every service, built the same way.

Report a missed collection, apply for a permit, report a repair, check a council tax balance: each is a workflow that identifies the resident, gathers what the back-office system needs, calls it where an API exists, and otherwise raises a case to the right team with everything already captured.

Build journeys in the visual editor, or describe one in plain English and let the AI builder draft it. Signals watch for events and start journeys on their own, such as a reminder before a permit expires.

  • Web chat on the council site with one script tag; a hosted support site if you prefer
  • Agents see the same guidance in their desktop, so phone and chat give the same answer
  • Contractors get scoped work through a supplier portal without access to your systems
  • Intent analytics show which services generate contact, cost and dissatisfaction
  • Start on Professional without procurement; move to Enterprise for scale, single sign-on and a dedicated region

Try it on your own pages this afternoon.

Paste your council website address, publish the assistant on a test page, and ask it what residents ask you. Fourteen days free.

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