Housing associations and landlords
Every repair reported, timed and traceable.
Tenants report damp, a broken boiler or a lost key at any hour, in their own words. Syntalyze identifies them, logs the issue against the property, starts the right journey and shows you how long each statutory clock has left.
Compliance
The statutory clocks, on the dashboard
Open cases are classified by hazard and severity and shown against the working-day deadlines for emergency repairs, damp and mould, and significant hazards, with bank holidays accounted for. You see what is due, what is overdue and what is about to be, every morning.
Identity
Knows the tenant at the first message
A tenancy reference and a surname, or a date of birth and a postcode, identify the tenant and bring their property with them. Import your tenants and properties from a spreadsheet on day one; no system integration is needed to start.
Journeys
Repairs, tenancy and community, ready made
Sign up as a housing association and the template journeys are built for you: report a repair, chase a repair, rent balance and payment, change of circumstances, antisocial behaviour, community spaces. Edit them in the visual builder or describe a new one in plain English.
What tenants get
Answered at 11pm, logged by 11:01.
Why now
The law now sets the clock. Your records have to prove you met it.
Awaab’s Law puts fixed working-day deadlines on social landlords for investigating and making safe damp, mould and other hazards, and the duties widen in phases. The evidence that a report was received, classified and acted on inside the deadline has to exist for every case, not just the ones that go wrong.
Syntalyze records every report with its time, its classification and every step taken, and keeps a ledger of each change to the tenant and property record with who made it and from which conversation.
- Tenant self-service on your website, 24 hours a day, in the tenant’s language
- Repairs raised to the right team, with suppliers given scoped work through their own portal
- Agents see the same guidance and the same workflow in their desktop
- Every unresolved question becomes a named item in your content queue
- Voice of Customer analytics by journey: where time and dissatisfaction are really created
- Professional covers a provider with hundreds of homes; Enterprise when you outgrow it
Also for
Large private landlords and build-to-rent operators.
The same journeys apply to a portfolio of private tenancies: report and chase repairs, renewals, deposits, moving in and moving out. The compliance panel follows the regime you configure, and the content comes from your own tenant handbook and policies.
See it with your own tenants in it.
Sign up as a housing association, import a spreadsheet of tenants and properties, and report a repair as one of them. Fourteen days free on Professional.